19 Things I Wish I Knew Before I Became A Store Manager

The following is a letter I received from my friend and Store Manager – Chris Addison (Store 4615, Glenpool, Oklahoma).  It was so good, I asked if I could share it with you!


There are several things you need to know before walking into your first store.  This isn’t a list of expectations for your team, simply ideas and thoughts for you to think about before you get going…

  1. Trust in yourself, believe in yourself, be confident that you are the best person for the store. People will not follow weakness, they will follow “trust.”
  2. You make the decision every morning on what kind of mood you’re going to be in, and in doing so, you set the tone for the store.
  3. Don’t be so proud you won’t reach out for help or ask questions.
  4. Your new store was a team before you got there and will be a team after you leave. They don’t have to prove anything to you.
  5. Enable your managers and associates to be successful. Find and then eliminate opportunities for failure.
  6. You must have compassion–what is small to you may be huge to your associates.
  7. Have patience and humility. It’s not always going to go your way, they won’t always hit a home run, help build them up so they can.
  8. Believe in and practice affirmation daily. People love to be recognized and told “thank you.”
  9. Listen… Give people (associates and customers) your undivided attention. People love to be heard.
  10. You can’t show your frustration–even when everyone else is. You cannot sit back and complain when times get tough. You have to be the positive force that changes the tide. Negative breeds negative.
  11. Have clear and open lines of communication. Be approachable, or you will get blind-sided.
  12. Teach, learn, and share successes, as well as, failures. Show ownership in the good and the bad.
  13. Being a leader isn’t about micro-managing, and it has zero to do with the title you hold. It’s the ability to make people want to do better for themselves as well as the customer.
  14. As a leader, you have to take a step back from your impulsive, emotional reactions, and instead operate from a place of calm understanding.
  15. True leadership is the ability to communicate with and effectively reach each and every person you work with, in the way that works best for each of them. Note: no two people are the same.
  16. When no-one else knows what to do next, lead by example.
  17. When everyone else is out of gas, your job is to inject more fuel. Never show them your quit.
  18. Do not forget that “different” does not necessarily mean “wrong,” and what motivates you isn’t what is going to motivate everyone else.
  19. Invest IN what you expect to get OUT.

Do you React or Respond…

I originally wrote this post over 5 years ago (2013) about parenting but there’s a lot of good stuff here for managers in any work environment.  Enjoy!

My wife is not only an accomplished volleyball player but she played and coached fieldgoalDivision 1 (Go Golden Hurricane) for many years.  Knowing this about my wife is one thing, but finding out in-person is another.  One day several years ago I made the mistake to go “play” some volleyball with her and a group of old players.  I was not too concerned upon arrival knowing I myself was a college athlete and had picked up a few things from watching friends compete in volleyball at school.  Don’t get too ahead of me here!!!  It only took two solid “blocks” with my face before I really wanted to know the difference in what my wife was shouting: “You have to respond Jeff… You keep reacting!”

To me, the average guy, I saw the hitter go up and I embraced for impact… At best I kept my eyes open and once the ball was hit tried to move my arms high enough to return the hit.  This however, is Not responding but only reacting.  What Courtney was trying to tell me was you have to read what they are wanting to do and adjust accordingly.  From years of preparation and practice she was able to determine not just who was going to hit the ball but where it would be hit once it came off the hitters hand!  She took into consideration: who was on the court, how many blockers were at the net, which way her hips were facing, what she had done several plays earlier, etc.  And so in responding she was able to “dig” or return virtually every hit by our opponents… As long as I got my face out of the way!!

In parenting I see a perfect parallel for us think on…

Let me paint a quick picture for you:  It’s 12:27am and you’ve called and texted a half a dozen times but have heard nothing.  You have your spouse call your phone to make sure it is working properly.  You check the news to see if there was any big accidents and are just getting ready to text their best friend when… “I’m so sorry!!  I didn’t see that you called until just now when I was walking in!!  Can I just have a second, okay third, chance”

How many times have you had this conversation?  Are you being that strict!?  All you are asking for is a simple phone call or even text if you’re going to be running late, is that too much to ask!?  What if…

Do you React or Respond?

Are you prepared to respond?  I bet when you think about it you can see some common behaviors that have surfaced.  I bet you can probably guess that at some point the boundaries will be tested (and probably already have).  I bet you can even predict that some choices change depending on who they are with and what they went out to do.

“Reacting is based on emotion, which we all know is rampant when dealing with a teenager.  

We Respond to the situation when we step back from the emotion and take a moment to think through what is really going on.  It’s not easy!  Parents, the secret is out. The map to your “buttons” has been published, and your teen will push them…Repeatedly!!  But we do our own share of pushing, don’t we?  You know what makes your teenager crazy and sometimes, just sometimes, it feels really good to give them a good share of their own medicine.  At least for a moment, until we realize we have done exactly what we are trying to teach them NOT to do!” (by ParentMinistry.net)

Three quick things to consider when rewiring ourselves to Respond:

  • Discipline is about Training not about Punishment… It’s not just to remember the ouch but the why.  Know why you said no. If it doesn’t make sense, have the courage to retract it.  Second chances are always necessary when it comes to our teens.  Grace always gives a redo. Give yourself grace too.
  • Breathing… it gives you a moment to lower your blood pressure.  The part of our teen’s brain that controls reasoning is still underdeveloped at this point.  They use a different part of the brain geared towards instinctual decisions or risk taking.  Peer pressure is a large influence in our teen’s decisions.  At this point of our teen’s development, they are trying to become independent of us.
  • Develop Contracts for the major occasions (Cell Phone, Driving, etc.)  Clearly communicate the expectations and consequences, as well as, the desires of both the parent and the teenager.  Make a plan for when trust is broken, so that it can be restored allowing the relationship between parent and teenager to grow.  Agree together ahead of time how to handle the unexpected events. 

08-parenting.jpg.pagespeed.ce.9aVnbZn-At“Your teen’s personality can play a large part of how they respond to certain situations. Some are sensitive and appear not to react outwardly.  But that doesn’t mean a thing. Inwardly they could be screaming at you.  Some teens are passionately vocal.  They are very certain you know exactly how they feel.  They all deserve our respect and guidance.  Reacting is easy, responding isn’t.  Responding shows your teen that you love them enough to stop for a moment and make sure what you are saying or doing is based on truth and not emotion.  Reacting can be a really selfish act.  We want to get our point across at all costs.  Sometimes the cost is just a little too high.  It can cost the trust our teens have in us.  Can your teen trust that you will respond and not react to any given situation.  Have the courage to ask your teen if you respond or react and then give them permission to tell you how they wish you would handle these situations.  It takes a brave and humble parent to realize that before we can teach our teens this concept maybe we should learn it for ourselves!” (by ParentMinistry.net)

For some of us resolving conflict in a healthy way is difficult because of our own baggage growing up.  Perhaps you were raised in a home that had a “take no prisoners” mentality when it came to conflict.  Win at all costs was the name of the game.  You learned early on that your job was to watch your own back, defend yourself, and never back down… But if you are willing to develop new habits and value loving more than being declared right, then your whole family wins!!

**If you are interested in my personal four-hour training of the ‘10 Things YOU Should Know About Teens & Tweens‘ please e-mail me for a FREE copy of the manuel and video link!!

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